Privacy
Coffee Hound Ltd Privacy Policy.
Last updated: 1st Nov 2023
At Coffee Hound Ltd, we are committed to data privacy and protection of our customers data. As a customer, we will only process your data if it complies with the principles set out in the new GDPR regulations. If at any point, you feel that data we hold for you is inaccurate or needs to be updated, please inform us as soon as possible, and we will arrange for this to be amended.
GDPR also gives individuals the right to be forgotten. If you would like to exercise your right to be forgotten, please contact us on brew@coffeehound.co.uk, to outline what data you would like us to remove and your reasons. There may be circumstances where we will be unable to process your request, however, we will assess each request on an individual basis.
We collect information about you to process your order, manage your account, and, if you agree, to contact you about other products and services that we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. We will never share your information for marketing purposes with external companies. We may share your information with credit reference agencies, our accountancy firm and debt collection agencies for use in credit decisions, for fraud prevention and to pursue debtors.
We reserve the right to contact professional customers under the banner of ‘Legitimate Interest’.
What personal data we collect and why we collect it
Cookies: Using our website is usually possible without providing personal data. When placing an order, it is essential to provide certain personal data so that we are able to fulfil your order seamlessly, this includes certain contact information (name, address, email address) so that you can be contacted in the rare case that something goes wrong with your order. All other data is voluntarily provided.
We expressly state that data transmission on the Internet (e.g. when communicating via email) can have security gaps. Seamless protection of data from access by third-parties is not possible.
This website uses Google Analytics. Google Analytics uses “cookies” to help the website analyse how users use the site.
Cookies do not cause any damage to your computer, nor do they contain viruses. Cookies are used to make our offering more user-friendly, more effective, and more secure – including faster load times and secure storing of passwords. Cookies are small text files that are stored on your computer and that are saved by your browser. Most of the cookies we use are so-called session cookies. They are automatically deleted after your visit is concluded. Other cookies remain stored on your computer until you delete them. These cookies enable us to recognise your browser at the next visit and reduce the need to load an entire webpage. You can configure your browser in such a manner that you are informed of the setting of cookies, and that you only permit cookies on a case-by-case basis, that you activate the acceptance of cookies for specific cases, or reject the acceptance of all cookies, as well as activate automatic deletion of cookies when closing the browser. Deactivation of cookies can restrict the functionality of this website.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google Analytics on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us as website operators and for re-marketing and personalised recommendation purposes. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google Analytics in the manner and for the purposes set out above Information on Google’s privacy policy can be found here.
Contact form: If you send us enquiries by means of the contact form, your data from the enquiry form, including the contact details you provide there, will be saved for the purpose of processing the enquiry and for possible follow-up questions. We will not forward this data without your consent.
Web Fonts: This site uses the so-called Web fonts, which are displaying the fonts in a uniform manner. When you open a page, your browser loads the required web fonts to your browser cache in order to display texts and fonts correctly. If your browser does not support web fonts, a standard font is used by your computer
SSL encryption: This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as the site operator. You can recognise an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible. If SSL encryption is activated, the data that you send to us cannot be read by third parties.
Prohibition of promotion mails: Use of our company data, including names, email addresses, phones numbers and other data published on our website is expressly prohibited for the sending of unsolicited advertisements and information materials. The site operators reserve the right to take legal action in case of unsolicited advertising, such as spam emails. The contact details on this website are solely for the purpose of potential or existing customers and partners.
Contents of marketing emails: We send emails and other electronic notifications with promotional information only with the consent of the recipient or a legal authorisation, or under the terms of legitimate interest to business customers. Our marketing emails contain information about products and promotions such as competitions and discount offers. We expressively ask for consent to send these emails during the checkout process or if you sign up on the website and you have the right to unsubscribe at any time with no reason needing to be given. You can opt-in again at any time.
To sign up for the newsletter, it is sufficient if you specify your e-mail address. We also request you to provide your first and last name. These details are used only for personalising the newsletter.
All users who register for our newsletter will have their details passed to our email delivery system (Klaviyo), who will store the details on servers based in the United States. If you would like to stop receiving our newsletter and have your details removed from our mailing list then you can unsubscribe at any time or send a data removal request to: brew@coffeehound.co.uk
Card Details and Other Sensitive Information
We do not hold any sensitive information about you that could be used to make a payment on another website. All of our card payments are handled by Shopify Payments. All of your card details are processed by the relevant parties and we have no control over these.
Information Deletion & Complaints
Data Storage: We will hold your data until you withdraw your consent. You have the right at any time to receive information at no charge concerning your stored personal data, the origin and recipients of your personal data, and the purpose for which your personal data is processed, as well as a right to have your personal data corrected, blocked, or deleted. In this regard, or if you have questions concerning personal data, you can contact us at any time via the address specified in the imprint.
Complaints: If you are dissatisfied with how your data is used or held, you retain the right to complain to the ICO.
The Coffee Hound Story
We simply make damn good coffee, nothing more, nothing less.
At Coffee Hound we go above and beyond to ensure that every single bag we send out delivers on that promise, just good damn coffee.
Sure, we could go on about “Sustainable, Ethical, Carbon Neutral, Speciality”, but frankly, we think these should be the standards that any decent coffee company should deliver on, regardless.
So, box ticked…
For us there ain't nothing better than discovering, brewing and the first sip of a great new batch. We get it. One coffee doesn’t fit all But whether you like dark, light, or maybe you’re somewhere in between, we know we’ve got something for you.
When you grab a bag of our coffee, you're not just getting a hit of caffeine - you’re making a real impact on the lives of the farmers that grow the beans.
Small batch, Big impact
And because we’re all looking for more than a buzz from our coffee we’ve curated a selection of damn good, small batch coffee, that helps support local farmers and growing communities around the world. Feels good to do good right?
We’ve been like a dog with a bone in our mission to source beans from coffee farmers who live and breathe their craft. Coffee’s a seasonal product, so we work closely with specialists that are always growing and processing the best harvests in-order to bring some awesome coffees directly to you.
“We aim to bring you the highest quality coffee, that tastes so damn good, with awesome customer service, knowing we’re all doing our bit for the planet…simple as that”.
Try a Brew...
